Customer Service Executive (Call Center & Customer Support)

Join Pengiklan Anonim as a Customer Service Executive in Batam, Kepulauan Riau, and become the voice of excellence in customer support! In this dynamic role, you will serve as the primary point of contact for customers, delivering timely updates, resolving issues, and ensuring customer satisfaction. With a focus on building strong relationships and providing exceptional service, you will be part of a team dedicated to enhancing customer experiences. Pengiklan Anonim is a leading company in the industry, known for its commitment to innovation and customer-centric approach. Join us and be a part of our journey to excellence!

As a Customer Service Executive, you will handle inbound and outbound calls, emails, and chats, utilizing tools like Zendesk, Salesforce, and CRM systems. You will be responsible for maintaining accurate records, providing detailed reports, and continuously improving our customer service standards. This role offers a unique opportunity to grow professionally, with access to training programs and mentorship from experienced team members. Located in the vibrant city of Batam, you will enjoy a supportive work environment and the chance to make a significant impact on customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chats, providing prompt and efficient customer support.
• Resolve customer issues and complaints, ensuring timely and satisfactory resolutions.
• Maintain accurate records and provide detailed reports on customer interactions.
• Utilize CRM systems like Salesforce and Zendesk to manage customer data and service requests.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Continuously improve customer service standards through feedback and training.
• Adhere to company policies and procedures, ensuring compliance and quality service.
• Provide exceptional customer service, building strong relationships and enhancing customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, call center, or customer support roles.
• Proficient in using CRM systems like Salesforce and Zendesk.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet service level agreements.
• Strong problem-solving and decision-making skills.
• Familiarity with Indonesian language and English is a plus.
• Ability to handle multiple tasks and prioritize effectively.

🛠️ Keahlian

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