Paid Customer Support Intern (English Speaking) - Bali

Are you a passionate, customer-focused individual looking to kickstart your career in customer support? Private Advertiser is seeking a dynamic Customer Support Intern to join our team in beautiful Bali! This is a fantastic opportunity to gain hands-on experience in a vibrant and growing company. As a Customer Support Intern at Private Advertiser, you'll work closely with our team to handle customer inquiries, resolve issues, and provide excellent service. You'll learn how to use our customer relationship management tools, such as Zendesk and Salesforce, to manage customer interactions efficiently. This role is perfect for students or recent graduates who are eager to build a career in customer support and gain valuable industry experience.

Private Advertiser is a leading advertising agency in Bali, known for its innovative campaigns and client-focused approach. We are committed to fostering a supportive and collaborative work environment where interns can grow and develop their skills. By joining us, you'll have the chance to work on real projects, learn from experienced professionals, and contribute to our mission of delivering exceptional advertising solutions. Bali's beautiful scenery and vibrant culture provide the perfect backdrop for a rewarding internship experience.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide excellent support through various channels, including email, phone, and chat.
• Use customer relationship management tools, such as Zendesk and Salesforce, to manage and track customer interactions.
• Assist in resolving customer issues and complaints, ensuring high levels of customer satisfaction.
• Collaborate with the marketing and sales teams to gather feedback and improve our services.
• Participate in team meetings and contribute to brainstorming sessions to develop new support strategies.
• Learn and apply best practices in customer service to enhance our support processes.
• Stay updated with industry trends and new tools to continuously improve support services.
• Contribute to the development of training materials and processes for new hires.

🎓 Kualifikasi & Syarat

• Currently enrolled in a bachelor's degree program or have recently graduated with a degree in Business, Marketing, Communications, or a related field.
• Proficient in English, both written and spoken, as this is a bilingual role.
• Strong communication and interpersonal skills to build rapport with customers and colleagues.
• Excellent organizational and time management skills to handle multiple tasks efficiently.
• Familiarity with customer relationship management tools, such as Zendesk and Salesforce, is a plus.
• Ability to work well in a team and contribute to a collaborative work environment.
• Passionate about customer service and committed to delivering exceptional support.
• Willingness to learn and adapt to new challenges and technologies.

🛠️ Keahlian

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